At PBM GROUP, customer satisfaction is important to us. As our masalas are food products, we follow strict quality and hygiene standards, which limits return eligibility.
Eligible for Refund or Replacement :
We offer a refund/replacement if :
- You receive an incorrect product.
- The product arrives damaged, leaked, or tampered.
- You receive an expired product.
Procedure :
Please contact us within 24–48 hours of delivery with clear photos or an unboxing video for verification. Once approved, we will process a replacement or refund as applicable.
Not Eligible for Refund :
Refunds or returns will not be accepted if :
- The product has been opened or used.
- The request is due to a change of mind.
- The product has been stored improperly after delivery.
Refund Timeline :
- To complete your return, we require a receipt or proof of purchase.
- Processing time: 5–10 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at {email} for questions related to refunds and returns.